Privacy Policy
This policy explains how the property management system collects, uses, stores, and protects applicant, tenant, and operational information.
We collect information needed to review applications, assign units, manage tenants, process operational records, and comply with legal and compliance requirements. This may include names, contact information, KYC documents, unit assignments, payment-related records, and system activity data.
What We Collect
- Personal details such as first name, last name, phone number, and email address.
- Application details such as applicant type, occupation, notes, and selected property.
- Identity and verification records such as NRC uploads and profile images.
- Operational records linked to properties, units, tenants, and accounting integrations.
How We Use Data
- To review and approve tenant applications.
- To assign approved applicants to available units.
- To maintain tenant, property, and unit records inside the system.
- To support approved third-party services such as QuickBooks for accounting workflows.
How We Protect Data
- Passwords are protected using secure hashing.
- Access to sensitive records should be limited by roles and permissions.
- KYC uploads and personal records should only be accessible to authorized staff.
- Backups should be secured, encrypted where appropriate, and retained under internal policy.
Retention And Disclosure
Personal information should be retained only for as long as needed for tenancy management, compliance, dispute handling, or legal obligations. Information may be disclosed where required by law, valid regulatory request, or approved business processing need.
Your Rights
Individuals may request clarification about how their data is handled and may raise concerns about inaccurate or inappropriate use of personal information, subject to legal and operational requirements.